Frequently Asked Questions

General Questions

What is ToolKeeper

Toolkeeper is a comprehensive tool crib management platform designed to help maintenance and service teams track, manage, and optimize their tool inventory. It's a cloud-based solution that supports multiple users and locations.


Who is Toolkeeper designed for?

Toolkeeper is designed for:

  • Maintenance departments
  • Service departments
  • Facility management teams
  • Construction or contracting companies
  • Anyone who needs to manage a tool inventory

What devices are supported?

Toolkeeper is supported on all devices that can run a modern web browser, including laptops, tablets, and smartphones.


Account Management

How do I get started with Toolkeeper?

To get started with Toolkeeper, you will need to create an account. You can do this by clicking the "Sign Up" button on the homepage and submit payment details for your choice of tier and billing cycle. Shortly after, you will receive an email with your login credentials.


Can I have multiple administrators?

No, each tenant has a single administrator, although manager account should fill the need. See User Roles and Permissions for more information.


How are user roles assigned?

Administrators can assign roles through the Settings module. Each role comes with predefined permissions that can be customized to meet your organization's needs.


Tool Management

How do I add tools to the system?

You have several options:

  • Individual tool creation through the web interface
  • Bulk creation using the Bulk Create page
  • Bulk import using CSV files

Is the history of each tool tracked?

Yes, the history for each tool is tracked. Each time a tool has any changable value modified, a new history entry is created. This includes things like service assignment, category, and tool ID. The history entry contains the tool's data from before the change was made.


What happens if a tool is lost or damaged?

We recommend the following steps:

  1. Mark tools as lost or damaged by updating the tool's service assignment. Create separate service assignments for lost and damaged tools.
  2. Archive the tool with the "Archive Tool" button on the edit tool page. This prevents the tools from appearing in most lists and reports.
  3. Because barcodes and serial numbers are permanent, you cannot reuse them. This ensures that you can always identify the tool uniquely, regardless if it's yesterday or in 10 years.
  4. If you ever need reporting on how many or what tools are lost/damaged, you can search for either service assignment and click the print-friendly report button for a full printable list.

Data Management

How is my data protected?

We implement multiple security measures:

  • Encrypted data storage
  • Regular automated backups
  • Role-based access control
  • SSL/TLS encryption for all connections

Can I export my data?

Exporting your data is on the roadmap as a feature, but not yet available. By request, you can request the following at no cost:

  • Tool inventory reports
  • Usage statistics
  • Maintenance records
  • User activity logs
  • Custom reports

Does toolkeeper work offline?

No, Toolkeeper is a cloud-based application and does not work offline. It requires an active internet connection to function.


Does toolkeeper use cookies?

Yes, Toolkeeper uses cookies to store your login session. These cookies are automatically deleted when you log out or your session expires. We also use session storage to cache service assignments, categories, and other data that is used frequently. This keeps page loads to a minimum. We aren't GDPR compliant, but we don't do business,inthe EU so it's not a concern for us at present.


How do I change my billing cycle?

The admin account can change the billing cycle for the entire tenant at any time. This can be done by clicking the "Billing" link in the main navigation menu. This will take you to the LemonSqueezy dashboard where you can change the billing cycle or update payment details. Keep in mind, we don't offer proration on partial billing cycles, so it is theoretically possible to overpay for a month if you switch billing cycles with 3 weeks left in the current cycle.


How do I cancel my subscription?

The admin account can cancel the subscription for the entire tenant at any time. This can be done by clicking the "Billing" link in the main navigation menu. This will take you to the LemonSqueezy dashboard where you can cancel the subscription.


What payment methods are accepted?

We accept Visa, Mastercard, American Express, and Discover. Paypal and Cashapp payments are also accepted by lemonSqueezy. On a case-by-case basis, we can do PO/Accounts payable by check, but that is not the preferred method of payment.


What is your refund policy?

We do not offer credits for partial months remaining on your billing cycle, but we are happy to work with customers to improve the platform or modify their tenant's deployment of toolkeeper to better align with their needs.


Where do I send questions or feedback?

You can send questions or feedback to support@toolkeeper.site. If you have questions or feature requests, you can visit the github issues page and discuss the feature or ask questions.